Richard Shapiro founded The Center For Client Retention in 1988 to provide customized research, training and consulting to help retailers, including those that support the fashion industry, generate a higher percentage of repeat customers.

Before founding The Center For Client Retention, Richard was with ADP for fourteen years as Vice President of Customer Satisfaction and Client Retention. He created and managed the National Account Program and was General Manager of the company’s largest region. During his tenure at ADP, sales rose from 40 million dollars to more than 4 billion, making the company one of the most profitable global service enterprises.

Richard is the author of two best-selling retail books: The Welcomer Edge: Unlocking the Secrets to Repeat Business, and The Endangered Customer: Eight Steps to Guarantee Repeat Business.

Richard holds a BA degree in Marketing from the University of Bridgeport and a MBA from Fairleigh Dickinson University.   www.tcfcr.com